Privacy and Security Policy

All Atkin and Thyme online purchases take place in a safe environment using the latest security technology to protect our customers.

By visiting our Site you are accepting to the practices described in this notice.

We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

Your payment details are held in an encrypted format by our payment provider (Stripe).

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

The encryption technique we use is the highest standard available for e-commerce.

Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.

Information we hold:

If you have shopped with us we will hold your name, address, telephone number and email address. Credit and debit card details are held by our payment provider. We will also hold the delivery address(es) for your orders and the information associated with your account. We also maintain a record of your product selections.

If you have created an account, requested a catalogue, entered a competition, signed up to receive our newsletter or completed feedback, we hold your name, address, telephone number and email address.

Information we use:

We use the information we hold on our records for operational purposes, for example processing your order, dealing with queries, tracking deliveries or reviewing past purchases.

Your order history enables us to tailor our product range and marketing information to your requirements.

We also use the information to keep you up to date with Atkin and Thyme: mailing new catalogues and sending emails as appropriate.

For purposes of quality control and training, calls and emails may be monitored.

If we sell our business or our company assets are acquired by a third party, personal data held by us about our customers may be one of the transferred assets and we will require that company to agree to follow this Privacy Policy with respect to your personal information.


Cookies store small pieces of information on your computer (with your permission) when you browse our website, so that we can deliver a unique and hassle-free shopping experience.

How does Atkin and Thyme use Cookies?

A visit to a page on our website may generate the following types of cookie:

-Functional cookies

-Analytics cookies

-Advertising cookies

-Other third-party cookies

Functional cookies:

Websites use functional cookies to provide you with an excellent shopping experience. Without these cookies, you may struggle to use the website. The information collected is anonymous. Examples include:

-Cookies to store your recently browsed items

-Cookies to recognise when an item has been added to the basket

-Cookies to determine whether the email capture pop-up should deploy

Analytics cookies:

We use software provided by other organisations (e.g. Google Analytics) to collect data on how you use our website. This information helps us to make improvements to the website and identify when errors have occurred.

These cookies collect anonymous information such as what pages you have viewed, what content and functionality you have interacted with, the date and time you visited the site, and what hardware, software and browser you use.

These cookies also collect personally identifiable information that you provide to us via forms (such as your name, address, phone number and email address). This information is used to support us in troubleshooting issues that may have impacted your shopping experience.

We don’t use cookies to collect sensitive information such as payment details and passwords.

Advertising cookies:

We work with third-parties such as Google and Facebook (and Facebook owned channels like Instagram) to provide targeted adverts. With Facebook, we use a Pixel to collect anonymous information about what adverts you have clicked on. The use of these tools can tell us when and how you came to visit our website, the pages that you visited and products you went on to buy. This information will be used to make advertising more relevant to your interests and keep you up to date with news of products and services, offers and promotions.

No Private Information is Stored.

How to Block Cookies:

You can block cookies by activating the setting on your browser that allows you to refuse them. Please note, if you block all cookies you may not be able to access all of the site, and you might not be able to shop with us.

Right to request information:

You have a right to request a copy of any personal data held by Atkin and Thyme at any time, in order to check its accuracy. If you wish to do this, please write explaining that your Interest is in personal data maintained by Atkin and Thyme to:

Atkin and Thyme Ltd, New Inn Road , Baldock, Hertfordshire, SG7 5HG

[email protected]