Luxurious Christmas Decorations
We have put together a list of frequently asked questions and their answers below. Hopefully you will find the answer to your questions here, but if not, please don’t hesitate to contact us at [email protected]
We can deliver anywhere in the mainland United Kingdom.
We do not currently deliver to UK Offshore (Scottish Isles, Isle of Wight, Isle of Man, Scilly Isles, and Channel Islands), Ireland or offer International Shipping. We are sorry for any inconvenience this may cause.
Standard items that are in stock will be delivered within 4 working days.Fragile items that are in stock will be delivered within 4 working days.Heavy / Furniture deliveries will be delivered within 14 working days (18 days for Cornwall, Devon, Scotland and Wales). Our carriers will contact you directly to agree time slots.
Please see our delivery and returns page for more detail.
I still haven't received my order even though I've been notified of its dispatch. Please email us at [email protected] stating your name and order number and we will look into it immediately. All of our parcels are tracked so we will be able to resolve any problems quickly for you.
Yes, it is possible to choose a different delivery address to the billing address at the point of checkout.
This may be a result of your order consisting of a combination of both Standard, Fragile and Heavy / Furniture Goods which are delivered by different couriers.
Yes, your card details are completely secure.
Yes, our order line is 001727227500 and we are open from: Mon - Fri 9am - 5pm
All orders are debited at the time of the transaction.
Our website is constantly updated with current stock availability.
Yes, please email us at [email protected] with your address details and we will arrange for swatch samples to be sent out.
Then email us at [email protected] specifying what you need to know and we will send you as much information as we can.
Our products are recommended for domestic use only, please contact us directly if you are considering using our products for commercial purposes.
If you have a Discount, Promotion or Media Code you simply need to enter this at the checkout or give it to the customer service agent for phone orders and this will then calculate any discount available at that time. Please note that only one promotional offer can be used at any one time and these exclude products already discounted and delivery charges.