Privacy and Security Policy

All Atkin and Thyme online purchases take place in a safe environment using the latest security technology to protect our customers.

We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

Your payment details are held in an encrypted format by our payment provider (Sagepay).

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

The encryption technique we use is the highest standard available for e-commerce.

Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.

Information we hold:

If you have shopped with us we will hold your name, address, telephone number and email address. Credit and debit card details are held by our payment provider. We will also hold the delivery address(es) for your orders and the information associated with your account. We also maintain a record of your product selections.

If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number and email address.

Information we use:

We use the information we hold on our records for operational purposes, for example processing your order, dealing with queries, tracking deliveries or reviewing past purchases.

Your order history enables us to tailor our product range and marketing information to your requirements.

Any successor to Atkin and Thyme may use your information on the same basis.

We also use the information to keep you up to date with Atkin and Thyme: mailing new catalogues and sending emails as appropriate.

We occasionally make our mailing list available to carefully selected companies. 

For purposes of quality control and training, calls and emails may be monitored.


Cookies store small pieces of information on your computer (with your permission) when you browse our website, so that we can deliver a unique and hassle-free shopping experience. Below are the cookies we use

Web Analytics Cookies:

We use web analytics cookies to gather information on how visitors browse our website, including most popular web pages and how long visitors spend on the site. This information is used to help us understand what you like and don’t like, so we can constantly improve. We cannot see individual browser behaviour, so all information cannot be tracked back to you.

Session Cookies:

Sessions cookies are cookies that are deleted as soon as you close your browsing session on our website, and ensure you don’t get asked the same question twice. They remember if you have entered a promotional code, changed any browser settings and if you have already entered information like your shipping or billing address.

Tracking Codes:

Tracking cookies help us remember your settings for when you return to our website on another visit. For example we remember which products you have added to your basket and login ID’s. We advertise on 3rd party websites, and reward our advertisers when they send a visitor to our site who buys within 30 days of that visit. We place a cookie on your computer when you visit us from an advertiser, so we can track any sales within the 30 days.

No Private Information is Stored:

Remember, our cookies don’t store information that can identify you, so no one will be able to contact you by phone, email or in any other way. Tracking is limited to the Atkin and Thyme site and never gets shared with anyone else.

How to Block Cookies:

You can block cookies by activating the setting on your browser that allows you to refuse them. Please note, if you block all cookies you may not be able to access all of the site, and you might not be able to shop with us.

Right to request information:

You have a right to request a copy of any personal data held by Atkin and Thyme at any time, in order to check its accuracy. If you wish to do this, please write explaining that your Interest is in personal data maintained by Atkin and Thyme to:

Atkin and Thyme Ltd, Unit 27 The Io Centre, Hearle Way, Hatfield Business Park, Hatfield. AL10 9EW

[email protected]