Delivery & Returns Information

Items ordered from the Atkin and Thyme range can be delivered anywhere within the mainland UK. Please note that in the event of adverse weather conditions, the delivery times quoted below may be extended.

UK Mainland Deliveries

Delivery OptionPriceTiming
Standard Delivery
(Signature required on receipt)
£4.95

Up to 2 working days (Monday to Friday) unless the delivery timer on the product page states otherwise i.e. pre order items

Our carrier (normally DPD) will contact you directly via sms within 1 working day of your order placement to advise the delivery time slot and tracking information.

NB: For pre order items you will be contacted 2 days prior to delivery

Saturday Delivery
(Signature required on receipt)
£8.95

Saturday delivery

(orders need to be received by 10am on the Friday to achieve a delivery on the Saturday)

Heavy Furniture Standard Delivery
(Signature required on receipt)
£19.95

Delivery to mainland UK will be made up to 12 working days after order placement (Monday to Friday) unless the delivery timer on the product page states otherwise i.e. pre order items

Our carrier will contact you directly via sms / email within 7 working days of your order placement to arrange the delivery day.

NB: For pre order items you will be contacted 7 days prior to delivery

Please allow up to 18 working days for Cornwall, Devon, Scotland and Wales

For the following postcodes only please email for a quote as surcharges and extended delivery times of up to 28 working days will apply:                                           

 AB, FK, HS, IV, KW, PA & PH

Heavy Furniture Saturday Delivery
(Signature required on receipt)
£39

Saturday delivery is only available within the M25

Fragile Items Standard Delivery
(Signature required on receipt)
£9.95

The delivery time for this item is up to 8 working days from the date of order (Monday to Friday) unless the delivery timer on the product page states otherwise i.e. pre order items

Our carrier will contact you directly via sms / email within 5 working days of your order placement to arrange the delivery day.

NB: For pre order items you will be contacted 2 days prior to delivery

For the following postcodes only please email for a quote as surcharges and extended delivery times of up to 28 working days will apply:                                           

 AB, FK, HS, IV, KW, PA & PH

Fragile Items Saturday Delivery
(Signature required on receipt)
£18.95 Saturday delivery is only available within the M25

NB: If you order multiple items only one delivery charge will be added to the total order and this will be the highest individual unit delivery amount of the items ordered. If a combination of heavy, fragile or standard items are ordered together they may be delivered via various preferred carriers on different days.

We do not currently deliver to UK Offshore (Scottish Isles, Isle of Wight, Isle of Man, Scilly Isles, and Channel Islands) Ireland or offer International Shipping. We are sorry for any inconvenience this may cause.

Delivery and Returns Policy for Heavy Furniture Items:

If you have ordered a heavy furniture item (indicated by the £19.95 delivery charge) it is your responsibility (or that of any representative you appoint to accept your delivery) to ensure you thoroughly check your items on delivery. Our appointed carriers are happy to unpack all items upon request. If you are not completely satisfied then heavy furniture items can be taken away at the point of delivery free of charge. 

If the furniture is requested to be taken away at the time of delivery due to a change of mind and / or the order is cancelled after the goods have been dispatched to our delivery company then a return charge of £29 will be deducted from the refund value. If you subsequently decide to return the products after delivery has been accepted due to a change of mind a £49 collection charge will be deducted from any refund or exchange value. NB: If you are in any doubt about your purchase please ensure you request to keep all original packaging from the delivery crew as we are unable to collect any heavy furniture items without the original packaging and customers would need to make their own return arrangements.

Once Heavy furniture item(s) are signed and accepted from our carriers Atkin and Thyme can take no responsibility for any subsequently reported damage. 

If the delivery is unsuccessful (for instance, you are not at the place of delivery at the agreed time) a £49 re-delivery charge will be levied.

For Heavy furniture items it is your responsibility to ensure that before ordering the items will fit into your home. Please consider doors, corridors, staircases and that you have space to turn. If you need to return an item of furniture because it does not fit, a £49 returns charge will be deducted from any refund or exchange value.

NB: If you have ordered a simple assembly item our carriers will not be responsible for assembly.

Delivery and Returns Policy for Standard and Fragile Items:

If you have ordered a standard of fragile item (indicated by the £4.95 or £9.95 delivery charge) Our carrier will attempt delivery twice and leave a calling card if no one is home to sign for the delivery. You can contact them directly using the details on the calling card. Should you not respond to the calling card within 5 days, the goods will be returned to us and a re-delivery charge may be applicable!

If you find your item unsuitable or you’re not entirely satisfied please notify us by e-mail of your intention to return the product(s). Then simply download the returns form and enclose it with your product(s) to us unused, in resalable condition including the original packaging. A copy of the returns form should also be sent by e-mail to info@atkinandthyme.co.uk You will be entitled to a refund or replacement if returned products together with a completed returns form reach us within 14 days of receipt. For all items we are unable to accept returns after the 14 day period expires.

For unwanted items the customer is responsible for the cost of returns and we recommend that you pack the product(s) sufficiently and use an insured registered delivery company as we cannot accept liability for goods lost or damaged in transit. Failure to do so may result in us not being able to refund you.

If the delivered item does not match your order, is damaged or incorrectly supplied, please contact us at info@atkinandthyme.co.uk within 72 hours days to discuss a refund, repair or replacement. We will ask you to send us a photo of any damage for our records to assist us in taking appropriate action. Upon confirmation we will arrange for collection of the item by our courier, who will advise you of a proposed collection date. We will require you to take care of the item after you have taken delivery of it until it is collected, as it might be necessary to return it to the manufacturer. Please include your customer order details with the item(s) to be returned, as these are necessary for processing a return. Once received, the items will be checked and our customer services will contact you to discuss a possible replacement or full refund. We are unable to give refunds for damaged items not notified within 72 hours.

Self-assembly products must be returned unused and in their original packaging and cannot be returned once partially or fully assembled unless confirmed as defective.

For all deliveries please ensure you fully inspect your items to ensure you are happy with them before disposing of packaging.

Download a returns form here

If you require more information on our delivery service please contact us at info@atkinandthyme.co.uk