Frequently Asked Questions

We have put together a list of frequently asked questions and their answers below. Hopefully you will find the answer to your questions here, but if not, please don’t hesitate to contact us at info@atkinandthyme.co.uk

Delivery

Where do you deliver?

We can deliver anywhere in the mainland United Kingdom.

We do not currently deliver to UK Offshore (Scottish Isles, Isle of Wight, Isle of Man, Scilly Isles, and Channel Islands), Ireland or offer International Shipping. We are sorry for any inconvenience this may cause.

When will I get delivery?

Standard items that are in stock will be delivered within 2 working days.
Fragile items that are in stock will be delivered within 5-7 working days.
Heavy / Furniture deliveries will be delivered within 10 working days (14 days for Cornwall, Devon, Scotland and Wales). Our carriers will contact you directly to agree time slots.

Please see our delivery and returns page for more detail.

I still haven't received my order even though I've been notified of its dispatch. Please email us at info@atkinandthyme.co.uk stating your name and order number and we will look into it immediately. All of our parcels are tracked so we will be able to resolve any problems quickly for you.

Can I choose a different delivery address?

Yes, it is possible to choose a different delivery address to the billing address at the point of checkout.

Why do I have more than one delivery? Where are my other items?

This may be a result of your order consisting of a combination of both Standard, Fragile and Heavy / Furniture Goods which are delivered by different couriers.

Are my card details secure on your system?

Yes, your card details are completely secure.

Can I order over the phone?

Yes, our orderline is 0844 409 9834 and we are open from: Mon - Sun 8am - 9pm

When will you debit my order?

All orders are debited at the time of the transaction.

How can I check when a certain product is available?

Our website is constantly updated with current stock availability.

Our material swatch samples available?

Yes, please email us at info@atkinandthyme.co.uk with your address details and we will arrange for swatch samples to be sent out.

I want more information on a product?

Then email us at info@atkinandthyme.co.uk specifying what you need to know and we will send you as much information as we can.

Do we supply products for commercial use?

Our products are recommended for domestic use, please contact us directly if you are considering using our products for commercial purposes.

How do I use my discount, media or promotional code?

If you have a Discount, Promotion or Media Code you simply need to enter this at the checkout or give it to the customer service agent for phone orders and this will then calculate any discount available at that time. Please note that only one promotional offer can be used at any one time and these exclude products already discounted and delivery charges.